COOKIE & PRIVACY POLICY

Privacy Policy Statement

GP Batteries International Limited (“GP Batteries”) and its subsidiaries and associated companies strives to ensure compliance with the strictest standards of security and confidentiality in protection of the personal data supplied by the website users (collectively, “the User”, “Users” or “User”). It is the policy of GP Batteries to comply with applicable rules governing data protection, and particularly General Data Protection Regulation no. 2016/679 of 27 April 2016 (known as “GDPR”) and, on a subsidiary basis, all the national legal rules enacted pursuant to that regulation.

Personal data is stored securely in GP Batteries’ systems and retained once the User is registered with any one of the GP Batteries websites. Only authorized staff members have the right to access the data, and GP Batteries will not release the personal data to third parties without the Users’ permission except as set out in the “Personal Information Collection Statement”.

GP Batteries may, from time to time, send direct marketing materials promoting products and services to Users based on their personal data provided, but opt-out arrangement will be made upon receipt of written request by contacting us at the addresses appearing in the section headed “FOR MORE INFORMATION” below.

GP Batteries website includes third-party content and service providers, and it offers links to other websites to give Users more information and services. These third parties may collect personal data from Users and they adhere to their own privacy policies. GP Batteries Privacy Policy Statement does not cover third parties. GP Batteries is not responsible for the content or privacy compliance of third party websites or applications. You should check those websites or applications for their privacy statements and terms that apply to them.

 

Children’s Privacy

GP Batteries’ products and services are not generally aimed at children. In the limited circumstances where we may collect and use personal information about children under 16, for example to develop an educational resource, we will comply with industry guidelines and applicable laws.

Users who have any questions about this GP Batteries Privacy Policy Statement and personal data handling practices should contact GP Batteries directly.

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Personal Information Collection Statement

COLLECTION OF PERSONAL DATA

We collect personal data about you from various means, including:-

  • your registration online or place an order for any of our products or services;
  • your registration for an event, voluntarily complete a customer survey, provide feedback on any of our messages board or via e-mail, request information or call us for support (Please note that phone calls will on occasion be recorded for security, quality assurance, training and development purposes);
  • your use or view our website via your browser’s cookies;
  • your interaction with business partners and third party service providers who works with GP Batteries in relation to our products or services;
  • publicly available sources such as public websites, open government database or other data in the public domain

The types of personal data GP Batteries collect from you will depend on the specific type of services and products as requested by, or provided to, you.

Users may be asked to provide personal data for various services offered on this website. Users are not obliged to supply the personal data, but if they do not provide the information, the services will be unavailable. By providing your personal data to us, you acknowledge that such provision is fair and reasonable in the circumstances.

The types of personal data GP Batteries will collect includes the following:

  • your personal information (e.g. your name, gender, date of birth, nationality, or other personally identifiable number);
  • your contact information (e.g. telephone numbers, mailing addresses, email addresses and fax numbers);
  • your business information (e.g. company name, business title and associated contact information);
  • your credit or debit or other charge cards information (e.g. name of cardholder, card number, billing address, security code and expiry date);
  • your interests, personal preferences or comments;
  • your comments and responses to market surveys, contests and promotional offers conducted by us or on our behalf; and/or
  • information when you use our websites or other services or products (e.g. behavioural information, purchasing history, location information, browser details, IP addresses).


PURPOSE AND USE OF PERSONAL DATA

Personal data is collected for the following purposes:

  • compiling statistics about habits and preference of Users to analyze site usage and further development;
  • collecting personal data for identity verification and updating contact lists for correspondence;
  • contacting Users regarding administrative notices and communications
  • dealing with your enquiries and fulfilling your requests;
  • performing our contract with you in relation to our products or services.

GP Batteries may use your personal data in the following ways:

  • share information with GP Batteries’ subsidiaries and associated companies;
  • share information with third party service providers for normal operation of GP Batteries website and relevant marketing activities as described below;
  • register, verify and manage your account on our website;
  • facilitate your log-in access our website including through the use of cookies, e.g. establish and maintain your logged-on identity so that you can conveniently browse, access and use our website without being requested to log-on repeatedly;
  • processing your purchase orders and contacting you regarding your purchase orders if necessary, as well as arranging delivery of the purchased goods;
  • copying, distributing, publishing, sharing or otherwise exploiting your user-generated contents on our website or other social media platforms, in whole or in part, through website, other social media accounts or any other marketing campaigns of GP Batteries;
  • providing product warranty and maintenance services and customer and/or technical support to you;
  • communicating with you about your account and sending you information about our products and services, as well as features of our website;
  • operating, monitoring, customizing, enhancing, maintaining, optimizing and/or improving our website as well as our goods and/or services offered and customizing, providing and improving our services and your browsing experience on our website;
  • obtaining various types of demographics information from our website, which we use to operate, maintain and/or improve our website;
  • reviewing and customizing the advertising and content of our website, as well as promotional materials;
  • reviewing, improving and strengthening our marketing strategies, including without limitation to formulating and/or conducting market analysis and research, such as interviews and focus groups;
  • administering contests, competitions and promotions including informing you of a prize you have won;
  • managing and responding to your comments and inquiries submitted to us;
  • communicating with you about changes to our policies or terms and conditions;
  • detecting, investigating and preventing activities that may violate our terms and conditions, policies or may be illegal;
  • compile, process and generate statistics and crash reports for the Website, and performing statistical, demographic, and marketing analyses of our customers as well as Users of our website;
  • compile, maintain and update our database of account holders and Users on our website;
  • our customer relationship management (such as conducting consumer satisfaction surveys) as well as other internal management or administrative purposes in relation to website.

 

TRANSFER OF PERSONAL DATA

User information will not be disclosed or transferred to any other party in a form that would identify them except as follows:

  • as required by any person, government or law enforcement authority;
  • any person under a duty of confidentiality to GP Batteries and its subsidiaries, associates as well as related corporations (including accountants, legal advisers or other advisers);
  • for administrative and other purposes deemed necessary to maintain and improve service;
  • User information may be shared among GP Batteries, its subsidiaries, associates as well as related corporations. These parties may have places of business outside Hong Kong, and information may be transferred out of Hong Kong. By subscribing to GP Batteries website or logging in, Users agree to the transfer of information to these parties outside Hong Kong. These parties have their own privacy policies and GP Batteries has no control over their use of information; so GP Batteries is not liable for their use of information.

[GP Batteries has a global network and your personal information may be stored and processed outside of your home country, including in countries that may not offer the same level of protection for your personal information as your home country. GP Batteries have measures in place to ensure that when your personal information is transferred internationally, it is subject to appropriate safeguards in accordance with data protection laws. Often, these include contractual safeguards. ]

GP Batteries has networks, databases, servers, systems, support and help desks around the world. We collaborate with third parties like cloud hosting services, suppliers and technology support located around the world to serve the needs of our business, workforce and customers. We take appropriate steps to ensure that personal information is processed, secured and transferred according to applicable laws. In some cases, we may need to disclose or transfer your personal information within GP Batteries or to third parties in areas outside of your home country, including to countries that have not been declared adequate for the purposes of data protection by the European Commission.

The areas in which these recipients are located will vary from time to time, but include the America, Europe, Asia, and other countries where GP Batteries has a presence or uses contractors. Click to see a list of global locations at https://my.gpbatteries.com/pages/global.

When we transfer personal information internationally, we put in place safeguards in accordance with applicable law (including Articles 44 to 50 of the GDPR). If you would like to know more about our personal data transfer practices, please contact us under “FOR MORE INFORMATION” section.

 

YOUR DATA PROTECTION RIGHTS

GP Batteries would like to make sure you are fully aware of all of your data protection rights. Every User is entitled to the following:

Right of access – You shall have the right to obtain from GP Batteries confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to the personal data and the following information, including but not limited to:-

  • the purpose of the processing;
  • the categories of personal data concerned;
  • the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;

Right to restriction of processing – You shall have the right to withdraw your consent to the processing of your personal data at any time, provided the processing concerned is based on consent;

Right to rectification – You shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning you;

Right to erasure - the right to ask for your personal data to be deleted in certain circumstances;

Right to restriction of processing - The right to object to, to ask for restrictions on, the processing of your personal data in certain circumstances;

Right to data portability - You shall have the right to receive the personal data concerning you, which you have provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where:-

  • the processing is based on consent; and
  • the processing is carried out by automated means;

Right to object – You shall have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning him or her which is based on point (e) or (f) of GDPR Article 6(1), including profiling based on those provisions.

The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims;

Right to complaint – You shall have the right to file a complaint with the national authority (details of which are provided below) if you think that one or more of your rights have been infringed by GP Batteries;

You can exercise your rights by contacting us at the addresses appearing in the section headed “FOR MORE INFORMATION” below.

 

AMENDMENT OF PERSONAL DATA

Users have the right to amend their personal data by contacting GP Batteries directly via email.

If you wish to access, update or delete your personal data held by GP Batteries or exercise any of your data subject rights, please send your request to the Data Protection Officer by email to dataoffice@goldpeak.com or by post to 7/F, Building 16W, 16 Science Park West Avenue, Hong Kong Science Park, New Territories, Hong Kong.

 

LODGING COMPLAINTS

Users have the right to lodge complaints about how GP Batteries manages your personal information, you can lodge a complaint with GP Batteries’ Data Protection Officer who can be reach by the “FOR MORE INFORMATION” section below or with a supervisory authority.

A list of National Data Protection Authorities in the European Economic Area can be found here:
http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

 

CHANGES TO THIS PRIVACY POLICY STATEMENT

This Policy may be amended from time to time. You may access and obtain a copy of this Policy, as amended from time to time, at https://my.gpbatteries.com so that you are always informed of the way we collect and use personal data.

This Privacy Policy Statement is written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this Policy, the English version shall prevail.

 

FOR MORE INFORMATION

If you have any questions or complaints about this Privacy Policy Statement or GP Batteries’ information handling practices, you may email us at the email addresses provided in the relevant sections above or contact us via email at:
dataoffice@goldpeak.com

 

About Cookies

GP Batteries International Limited (“GP Batteries”) is the operator of GP Batteries Hong Kong Online Store https://my.gpbatteries.com. It is the policy of GP Batteries to comply with applicable rules governing data protection, and particularly General Data Protection Regulation no. 2016/679 of 27 April 2016 (known as “GDPR”) and, on a subsidiary basis, all the national legal rules enacted pursuant to that regulation.

GP Batteries and our third party service providers set and use cookies and similar technologies to store and manage user preferences, deliver targeted advertising, enable content, and gather analytic and usage data, for example. The use of cookies and other tracking technologies is standard across websites and apps through which information is collected about your online activities across applications, websites, or other services. More information about how we use cookies and similar technologies and how you can control and manage them is listed below.

 

WHAT IS A COOKIE

A cookie is a small text file that a website saves on your computer or mobile device when you visit the website and it is used to identify the user or device and to collect information. Cookies record your preferences and actions when accessing the same when you visit the website. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, avoiding users to re-enter them whenever users return the website or browse from one page to another.

 

FOR WHAT ARE COOKIES USED IN THIS WEBSITE

We use cookies (with various types described below) to provide services on our websites. These services include user log-in, setting language preferences and security protection. These cookies are essential to the operation of our website. Some cookies provide us statistics about the number of visitors and the web pages viewed. This information helps us to design more useful content for you. You may refuse cookies, but this may limit your use of the website and its various features, and reduces our ability to improve our products and services and provide engaging content.

 

FOR WHAT ARE THE COOKIES NOT USED IN THIS WEBSITE

We do not store sensitive information of personal identification such as your address, password, credit card data, etc., in the cookies that we use. Neither do we use the cookies to guide advertising to our users according to your navigation nor for other advertising aims, not ours or of third parties.

 

USE OF COOKIES

You should be aware that when you use our website, we may collect information by using cookies, web beacons or unique device identifiers to identify your device that is accessing our website. We use cookies to track the use of and the browsing behavior on our website, as well as to monitor traffic, to maintain and improve our website to make it easier and/or more convenient for your use. Cookies do not recognize you personally and are not harmful to your device. None of the cookies that we use contain information such as your real name or address, so you cannot be identified personally by them.

Most browsers are initially set up to accept cookies. You can manage and adjust your cookies settings at any time by changing the browser setting (e.g. Google Chrome setting, Safari, Microsoft Internet Explorer, etc.) for your device to disable cookies or clear all cookies and web browsing histories. However, if you choose to decline or disable cookies on your device, certain features and functionality of our website will not work properly, e.g. the items added to your shopping cart may be deleted once you exit the website. Your personal data collected from cookies will be used in the ways as described above in the Privacy Policy.

We use the following types of cookies when you access our website All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser.

 

The following types of cookies are used in our website:

Strictly Required Cookies: These cookies are strictly required for the essential functions of the website and cannot be switched off. The cookies enable you to use the website’s basic functions. Such cookies are only based on the actions you made, including website language, currency, login session and privacy preferences. You may configure your browser to block these cookies, but this might affect the normal functionality of our website. These cookies are normally active for 12 months while some cookies that prevent fraud and maintain the security or our services are active for a maximum period of 24 months.

Functional Cookies: These cookies enable our website to offer additional functions and personal settings. Without these cookies, our website may not be able to remember certain choices you have previously made or personalise your browsing experience by providing you with relevant information. These cookies can also be used to recognise your device so that you do not have to provide the same information more than once. Some cookies may be active up to 12 months.

Analytics and Statistics: These cookies collect information about how you use our website to help us analyse site traffic for our market research requirements. These cookies are also used to provide you with a high-quality experience by improving the website performance and will help us understand and improve our website and user-experience design, so that our website can offer the best possible experience for users.

If you are a GP Batteries member, cookies may also be used to build a usage profile related to your member account, so we may optimise our service and product offering, and improve your experience as a customer. GP Batteries may use various technologies, including third-party tools, to track and analyse usage information. Some cookies may be active up to 12 months.

Marketing: These cookies gather information about your use of our website so we may improve your experience and provide you with more relevant content and specific advertising. Some of these cookies are from third parties that collect information about users of our website in order to provide advertising based on users’ online activities. The third parties involved in this type of advertising collect internet browsing information (e.g., websites visited, time of visit) across different websites and over time, and they may use the information they collect on our website to provide you ads (from us and other companies) across the internet. If you do not allow these cookies, you will not experience targeted ads for your interests.

 

CONNECTING VIA SOCIAL NETWORKS

Some of our services may include social networking features, such as the Facebook® “Like” button and widgets, “Share” buttons, and interactive mini-programs. Additionally, you may choose to use your own social networking logins from, for example, Facebook or LinkedIn® , Youtube, Instagram, Twitter and other interactive mini programs to log into some of our Services. If you choose to connect using a social networking or similar service, we may receive and store authentication information from that service to enable you to log in and other information that you may choose to share when you connect with these services. These services may collect information such as the web pages you visited and IP addresses, and may set cookies to enable features to function properly. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to the third party services you connect to, use, or access. If you do not want your personal information shared with your social media account provider or other users of the social media service, please do not connect your social media account with your account for the services and do not participate in social sharing on the services.

 

CAN THE USE OF COOKIES BE DEACTIVATED

Yes, the cookies can be deactivated. However, if you select this configuration, you might not be able to access certain parts of our website, it may cause less efficient navigation and you cannot take advantage of some of our services. If you prefer to restrict, block or erase the cookies from this website, you can do so by modifying your browser's configuration. Although the parameterization of each browser is different, the configuration of the cookies is usually done in the Preferences or Tools menu. For more details on the configuration of the cookies in your browser, consult its Help menu. You can read more about cookies at http://www.allaboutcookies.org.

 

Last updated: 15 December, 2021